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Refund Policy
Last updated: April 2026
At Cafe Mira, we want you to be completely satisfied with your experience. If you need to cancel or request a refund, please review the policy below.
1. Cake Decorating Experiences
- •Cancellations made more than 48 hours before the scheduled session are eligible for a full refund.
- •Cancellations made within 48 hours of the session will not be refunded, but you may reschedule once, subject to availability.
- •No-shows will not be refunded or rescheduled.
- •If Cafe Mira cancels a session due to unforeseen circumstances, you will receive a full refund or the option to reschedule to an alternative date.
2. How to Request a Refund
- •Contact us via email at info@cafemira.co.za or WhatsApp at 079 932 1404 with your booking reference number.
- •Refund requests must be submitted before the cancellation deadline (48 hours prior to the session).
- •Approved refunds will be processed within 5–10 business days back to the original payment method.
3. Partial Refunds
- •If you arrive late, no partial refund will be issued for the shortened session.
- •If fewer guests attend than originally booked, the difference will not be refunded. Please update your booking in advance if your group size changes.
4. Non-Refundable Items
- •Gift vouchers are non-refundable but are transferable.
- •Special event bookings or private hire deposits are non-refundable unless cancelled by Cafe Mira.
5. Disputes
- •If you believe a refund has been incorrectly declined, please email info@cafemira.co.za with details and we will review your case within 5 business days.
6. Contact Us
- •Email: info@cafemira.co.za
- •WhatsApp: 079 932 1404
- •Address: Unit 12A Maytime Centre, 19 Lyngarth Road, Kloof